What aspect of a process does benchmarking primarily focus on?

Benchmarking primarily focuses on comparing performance metrics to best practices. This concept involves assessing various elements of a process, such as efficiency, quality, and effectiveness, by evaluating them against established standards or the performance of industry leaders. The goal is to identify areas where improvements can be made by adopting practices that have yielded success elsewhere.

Through benchmarking, organizations can gain insights into their performance relative to their peers and the best in their field. This comparison enables them to set measurable goals, understand industry trends, and implement changes that enhance overall performance. By focusing on metrics and standards, benchmarking serves as a powerful tool for continuous improvement and provides a framework for achieving operational excellence.